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Employee Relations Coordinator

Freeway Insurance | Posted 10-06-2021

Addison (Banking and Insurance)


Our Company!: Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us! The Role!:
  • Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.
  • Commitment- We strive to provide value to our customers, our employees and our company.
  • Accountability- We hold ourselves to the highest standards of accountability in all our actions.
  • Respect- We are always mindful to respect our customers, ourselves and each other.
  • Excellence- We focus on going the extra mile to exceed expectations.


Because we CARE, Confie conducts phone and video interviews to practice social distancing to accommodate the state, local or national guidelines. If you are considered to formally video interview, please consider the following recommendations:


Interviews can be conducted using a laptop or desktop computer with a webcam, tablet or smartphone.

  • Find a quiet, private, well-lit space, free from possible interruptions.
  • Position yourself so that you have a neutral background that’s free from distractions.
  • Test your internet connection to be sure you have a good connection.
  • Remember it’s an interview, so dress appropriately.
  • Place your phone on do not disturb.
What Will You Do?: The Role:
The Employee Relations Coordinator will support the day-to-day activities for the Human Resources Department by assisting with activities related to setting up new hires, processing employee terminations, triaging employee complaints/concerns, and personnel file management.
Essential Duties & Responsibilites:
  • Manage Employee Relations email inbox by reviewing all incoming emails and distribute to the appropriate level/person.
  • Manage Employee Relations Hotline by answering all incoming calls and triage the issue before distributing to the appropriate level.
  • Review and respond to initial unemployment claims by phone, online, or paper for assigned area.
  • Ensure that all new hires are properly and timely entered in Ultipro and Salesforce and I-9s are completed for assigned area.
  • Review completed background screens for new hires and file or forward flagged background screens to Employee Relations Manager.
  • Ensure that terminated employees are processed properly and timely per state law.
  • Maintain personnel files for their assigned areas to ensure docs are placed in the correct file and are up to date.
  • Provide Leave of Absence request form upon request.
  • Assist with generating corrective action forms.
  • Other duties as assigned by HR management
The Perfect Match!: The Perfect Match:
  • 0-2 years minimum of Human Resources experience
  • Excellent verbal and written skills and the ability to communicate with all levels within the organization in a collaborative way
  • Self-motivated and able to meet deadlines
  • Must have critical attention to detail and reporting.
  • Strong organizational skills with a customer service focus
  • Must be able to manage multiple projects simultaneously in a fast-paced, results-driven environment
  • Proficiency in Microsoft Excel, Word, and PowerPoint. This includes the ability to generate basic reports.
  • Salary: $14/Hr. Full Benefits provided.